Support

Signing in

Where2 has no passwords. Enter your email address and we send you a six digit code that is valid for a short time. If the code has not arrived after a minute, check your spam folder, then request a new one. Each new code replaces the previous one, so always use the most recent email.

Planning a trip with other people

Open a trip, tap Share, and send the invite link to anyone you want to plan with. They join the same trip and your changes appear for each other as you make them. You do not need a paid plan to be invited to someone else’s trip.

Subscriptions and billing

Where2 is free to start, with every feature included for your first trip. Where2 Pro removes the one-trip limit and unlocks new Pro-only features as they ship. Smart suggestions are included on every plan, within a monthly AI allowance. On the free plan, AI features can also pause for the rest of the day when the free plan’s shared daily limit is reached. Pro’s monthly allowance is 6x larger, with no shared daily limit. Purchases are handled entirely by your app store, Google Play on Android and the Apple App Store on iOS, so we never see your card details.

To change or cancel a plan, use your app store’s own subscription settings, or the link in Where2 under Settings. Cancelling stops future renewals and you keep Pro until the end of the period you have already paid for. Refunds are handled by the app store under its refund policy, not by us.

If you paid and the app still shows you as free, open Settings and pull to refresh, or sign out and back in. Store purchases can take a moment to reach us. If it has not resolved after a few minutes, email us with the store receipt and we will sort it out.

Your data

• Privacy Policy covers what we collect and why.
• Data Sharing Policy covers our promise never to sell or profit from your information.
• Delete your account explains how to remove your account and data permanently.
• Terms of Service.

You can export a trip, or all of your data, from Settings before deleting anything.

Reporting a problem

If something is broken, email us with your account email, the device and operating system you are using, and roughly when it happened. If you can include a screenshot, even better. Security issues can be sent to the same address and we will respond as a priority.